FAQs
How can I place an order?
You can place your order directly through our website by selecting your preferred article, choosing the available size or variant, and adding it to your cart. Proceed to checkout to complete your order. You can also reach out to us on our Instagram if you need any guidance with sizing, colour or placing order. We are very responsive there.
What payment methods do you accept?
Eastern Edit Pakistan operates on an advance payment basis. Available payment methods are displayed during checkout.
Cash on Delivery (COD) is currently not available.
Do you offer Cash on Delivery?
No. All orders placed through the Eastern Edit website require advance payment. Cash on Delivery is not available.
Are the prices displayed on the website in Pakistani Rupees?
Yes. All prices displayed on our website are in Pakistani Rupees (PKR), unless otherwise stated.
How long will my order take to arrive?
Orders within Lahore are generally delivered the same day where possible when placed before 3:00 PM. Orders to other cities in Pakistan generally take 2–3 working days.
Delivery timelines may vary due to courier delays, weekends, public holidays or circumstances beyond our control.
Do you deliver across Pakistan?
Yes. We currently offer delivery across Pakistan.
Do you deliver outside Pakistan?
Yes, we safely deliver outside Pakistan via Skynet. Delivery timelines and rates can be discussed by contact us on +923216666429 or via Instagram. You can also email us at Easterneditpakistan@gmail.com
Can I cancel or change my order after placing it?
Orders are processed promptly. Once an order has been confirmed and processing has begun, cancellation or modification may not be possible. Please contact us as soon as possible after placing your order if you need assistance.
Can I return or exchange my order?
Eastern Edit operates a no-return, no-exchange and no-refund policy, except in cases where an item is received with a genuine manufacturing defect or an incorrect item has been sent.
Please refer to our Return, Refund & Exchange Policy for complete details.
What should I do if I receive a damaged, defective or incorrect item?
Please contact us within 4 hours of receiving your order, along with clear photographs/videos of the item and packaging.
Each case is reviewed individually. If the issue is confirmed to be a genuine manufacturing defect or an incorrect item sent by us, an appropriate resolution will be provided.
Are all Eastern Edit pieces hand embroidered?
Eastern Edit specialises in thoughtfully crafted garments featuring traditional and contemporary hand embroidery and artisanal techniques. The specific craftsmanship and embroidery details vary from collection to collection and are mentioned on the individual product page where applicable.
Will the colour of the product look exactly like it does on my screen?
We make every effort to display colours as accurately as possible. However, slight variations may occur due to photography, lighting and individual screen settings.
Are the pieces available in limited quantities?
Yes. All Eastern Edit designs are produced in limited quantities, and selected designs may not be restocked once sold out.
How can I contact Eastern Edit?
You can contact us through our Contact Us page or email us at:
For order-related queries, please include your order number so that our team can assist you efficiently.